Frequently Asked Questions
Why is the color/shade of the product I received different than what I see on the screen when I ordered it?
We take great care when photographing the products on our site. But sometimes the customer sees a different color when they order, than what they receive. This can happen for a number of reasons:
- Every computer monitor/screen device is not the same and can display colors differently. There can be a huge difference depending on the light setting, brand, and room lighting of the viewing device.
- When selecting a color on the site, you must change the name using the drop down selector above the description, clicking on the picture does not change the selection.
- The color description of a product may not be universally understood (i.e. what might be described as a "peach" color may not be what you would call peach.)
If an item is sold out, will it come back in stock?
- Many of the items we carry on this website are purchased from Europe and they are generally made to order. As such, it can take anywhere from 2 to 8 months before we are able to get things back in stock.
- Many of the items we carry are vintage and no longer in production, so these items will no longer be available once sold out. If you have a special need for something we are sold out on, you can contact us directly and we may be able to be more specific as to when/if we will be getting it back in stock.
- Some of the items are one of a kind, hand made and once they are sold, we cannot get any more.
What is up with Shipping Insurance?
Of course we are not a shipping company. We actually "hire" shipping companies on our customer's behalf. If something goes amiss during shipping, we want to be able to offer solutions. If a package is missing we will file a claim on the customer's behalf, we will work with the shipping company.
If you purchase our very low Shipping Insurance, we will remedy the situation immediately, by resending the order, or issue a refund. We will then file a claim with the shipper and or redirect the original package back to us.
How fast will I receive my order?
- Generally we pack and ship orders during normal business days, ie Monday - Friday 8:00 AM - 5:00PM. We tend to ship all orders that came through up until 2:00 PM, the same day. If your order comes through after 2:00 PM chances are it will be shipped the next business day. During the holiday's or our special events, this process could take longer. Once your order is pulled and boxed up, we will ship it according to the method that you chose during checkout such as USPS Priority Mail or First Class etc. Please allow up to 2 business days for us to pack the order, and and additional 2-7 days for shipping time.
Please note that once your order leaves our shop, we have absolutely no control over it. We can track the package the same as you can with the automated shipping confirmation that you will be sent, once the shipping label is printed. We cannot possibly know the in's and out's of the postal carriers in your neighborhood, or where your package was left. We are not responsible for misdirected or non-deliverable packages.
Our shipping system uses the exact information that you typed into your order, so please be careful when you type your email address, street address and phone number. If you did not receive an order confirmation or shipping notice, please check your junk folder.
Do you ship to Europe and Canada?
- Yes we do. The cart will calculate shipping costs based on weight to most countries in Europe and Canada. If the items in your cart are flat, will fit in a large envelope, and the total weight is 8 oz or less, the shipping cost is about $14 USD. If the weight is over that, we will have to calculate the shipping separately and send you a separate order as a bill, which you will need to pay before we ship.
We highly recommend purchase shipping insurance offered in your cart for all international orders.
Do you ship to the rest of the world?
- Yes we can. If you are able to place an order through this site, keep in mind that you will not be charged for shipping at the time of ordering. We will determine the cost of shipping after we box it up and research how much the package will cost to ship to you. We will then send you an order to complete for the shipping costs. If it costs to much we can cancel the order and give you a refund. If you do not pay for the order within 4 business days, we may cancel the order.
We can also create an order for you including shipping if you let us know what you want to order. Keep in mind that if you order and pay for ribbon cut to the yardage you want, we cannot give you a refund for the cut ribbon.
What shipping carriers do you use?
- Generally, we utilize USPS Priority Mail or UPS Ground services, depending upon which is the least cost carrier for the size and weight of a given shipment. If you have a special shipment need, like you would like to have something shipped next day delivery, or you only want us to use a certain carrier, please leave us a note with your order or contact us directly.
Still have questions? Simply send us an email at email@example.com