When will I receive my order?
Generally we pack and ship orders during normal business days, ie Monday - Friday 8:00 AM - 5:00PM. We tend to ship all orders that came through up until 2:00 PM, the same day. If your order comes through after 2:00 PM chances are it will be shipped the next business day. During the holiday's or our special events, this process could take longer. Once your order is pulled and boxed up, we will ship it according to the method that you chose during checkout such as USPS Priority Mail or First Class etc. Please allow up to 2 business days for us to pack the order, and and additional 2-7 days for shipping time.
Please note that once your order leaves our shop, we have absolutely no control over it. We can track the package the same as you can with the automated shipping confirmation that you will be sent, once the shipping label is printed. We cannot possibly know the in's and out's of the postal carriers in your neighborhood, or where your package was left. We are not responsible for misdirected or undeliverable orders.
Our shipping system uses the exact information that you typed into your order, so please be careful when you type your email address, street address and phone number. If you did not receive an order confirmation or shipping notice, please check your junk folder.
Do you ship to Europe and Canada?
Yes we do. The cart will calculate shipping costs based on weight to most countries in Europe and Canada. If the items in your cart are flat, will fit in a large envelope, and the total weight is 8 oz or less, the shipping cost is about $14 USD. If the weight is over that, we will have to calculate the shipping separately and send you a separate order as a bill, which you will need to pay before we ship.
We highly recommend purchase shipping insurance offered in your cart for all international orders.
What shipping carriers do you use?
Generally, we utilize USPS Priority Mail or UPS Ground services, depending upon which is the least cost carrier for the size and weight of a given shipment. If you have a special shipment need, like you would like to have something shipped next day delivery, or you only want us to use a certain carrier, please leave us a note with your order or contact us directly.
Why is the color/shade of the product I received different than what I see on the screen when I ordered it?
This can happen with some of our products for a number of reasons:
- There can be some color variation between production lots/die lots
- The photo images utilized on the website may not have captured the actual color perfectly due to variations in lighting, etc.
- Every computer monitor/screen device is not the same and can display colors differently.
- Lastly, the color description of a product may not be universally understood (i.e. what might be described as a "peach" color may not be what you would call peach.)
If an item is sold out, will it come back in stock?
Unfortunately, there is not a simple answer to this question. Most of the items we carry on this website are purchased from Europe and they are generally all made to order. As such, it can take anywhere from 2 to 8 months before we are able to get things back in stock. Also, many of the items we carry are vintage and no longer in production, so these items cannot be re-ordered. If you have a special need for something we are sold out on, you can contact us directly and we may be able to be more specific as to when/if we will be getting it back in stock.
Still have questions? Simply send us an email using the form below: