Returns
We want you to be completely happy with your purchase from Rose Mille. If for any reason you are not satisfied, simply initiate your product return or exchange within 10 days from receipt of order to receive a full refund (less shipping charges). The returned items must be in new and unused condition and in the original packaging. Returned shipping cost will be at the customer's expense.
Returns and exchanges will also be allowed if initiated between 10 and 30 days from receipt of order, although they will be subject to a 10% restocking fee.
Items that cannot be returned.
- Sale or clearance items
- Perishable items such as tea, candy, or other edible items
- Ribbon or fabric that has been cut to your length from our rolls/bolts,
- Vintage items
- Magazines
- Gift cards
- Workshops
- Downloadable products
Cancellations If you change your mind after you place your order, but before we ship, you may be able to cancel it. However, credit card companies and PayPal have already taken their fees out of the funds, and we don't get the money back if we refund the customer. Therefore we can only refund the remaining balance of your payment. This amount to approximately 2.6% + .30 transaction fee for M/C Visa, or 3.25% on PayPal transactions.
How to Initiate a Return or Exchange
A return merchandise authorization (RMA) is required for all returns. Please contact us via Phone call or email us at hello@rosemille.com Please have your invoice number handy when you call. All returns must have a Return Authorization number (RA #) clearly marked on the outside of the packaging. Returns will not be accepted without an RA number.
Pack the item to be returned securely in the original carton. On the outside of the box, write the RA number and the appropriate address that was given to you by the Customer Service representative. Make sure that the items being return are protected from damage during shipping, and the package is fully sealed before shipping.
We ask that the item be shipped via UPS, DHL, FEDEX or insured parcel post. Using one of these methods will allow the package to be traced and also make the credit process go much quicker. We are not responsible for packages that are lost or damaged.
Return your package to:
Rose Mille Returns,RA #___________________
What do I do if my order is incomplete, incorrect or damaged? If you order is incomplete, incorrect or damaged, please contact Customer Service.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@rosemille.com or call us at (651) 351-0775